You are on the bonus screen, a claim button in front of you, and one line of small print decides whether that extra money ever becomes yours: the playthrough requirement. It sets how much betting the bonus must pass through before a withdrawal is allowed. Read it wrongly and your balance stays locked even after you win.
How to Claim the Offer
Claiming takes a few clear steps, and the order matters more than the speed. Working through them in sequence keeps the bonus attached to your account correctly.
- Open the promotions area while signed in to your here account. The offer only attaches to the account that claims it, so signing in first avoids a lost claim.
- Read the bonus description before pressing claim. It states which games count and what the playthrough figure is, which shapes your whole plan.
- Enter any required code in the bonus field at the casino pointsbet cashier screen. A missing code is the most common reason a claim silently fails.
- Confirm the claim and note the bonus balance separately from your cash balance. Two balances behave differently, and mixing them up leads to wrong assumptions.
- Complete the pointsbet login again only if the session ends, then finish the playthrough on qualifying games. Progress is tracked per account, so keep using the same one.
Conditions to Check
The table below lists the conditions that shape a bonus, each with what it does to your money and the point worth checking.
| Term | What it means for you | What to check |
|---|---|---|
| Playthrough requirement | Total betting needed before bonus winnings can be withdrawn | Whether the figure applies to the bonus alone or to deposit plus bonus |
| Game contribution | How much of each bet counts toward the requirement | Which games count in full and which count partly or not at all |
| Time limit | The window in which the playthrough must be finished | The expiry shown on the bonus itself, not the general page |
| Maximum bet | The largest stake allowed while the bonus is active | The cap that applies during play, since exceeding it can void the bonus |
| Withdrawal cap | The most you can take from bonus winnings | Whether a cap exists and how it interacts with your cash balance |
The term players misread most is the playthrough requirement, because it can be calculated on the bonus alone or on deposit plus bonus. The difference changes how much betting you owe by a wide margin. A requirement tied to the larger base means noticeably more play before anything is withdrawable. Players often assume the smaller base and then wonder why the bonus balance will not convert. Reading how the base is defined on the offer itself settles the question before you stake anything.
How the Maths Works
Here is an example only, using a deposit of 50 and a playthrough of thirty-five times. These numbers are illustrative and are not Pointsbet’s actual terms. They show the shape of the calculation, not a promise about any real offer.
The formula is the base amount multiplied by the playthrough multiplier. On deposit plus bonus, the base is larger than on the bonus alone. That single choice changes the total you must wager. Work it out before you claim, not after.
Take a deposit of 50 with a bonus of 50 and a multiplier of thirty-five on the combined base. The base is 100, so the total betting required is 3,500. Every stake counts toward that figure only according to its game contribution.
Now apply the same multiplier to the bonus alone. The base is 50, so the total drops to 1,750, half the earlier figure. The same offer can therefore demand very different amounts of play. Which base applies is the first thing the offer text settles.
Contribution rates reshape the total again. A game counting at half adds stakes to the requirement at half speed. A game that does not count at all moves you nowhere. Choosing games with full contribution is the simplest way to keep progress moving.
Free Spins Rules
Free spins usually arrive with their own terms, separate from the cash bonus. Winnings from them often land in a bonus balance rather than your cash balance. That balance then carries its own playthrough condition. Treat spins as a second offer with its own rules.
Each spin set has a value per spin and a fixed number of spins. The expiry is often shorter than the cash bonus window. Spins left unused simply lapse, and nothing is credited for them. Finish them within the stated period to keep the value.
Winnings from spins may be capped when you withdraw. Some offers also limit which games the spins can be used on. The game list matters, because spins on an excluded game may not register. Confirm the eligible games before you start spinning.
Traps to Avoid
Most lost bonuses come from a handful of repeat mistakes rather than bad luck. Each one below has a simple way to sidestep it.
- Staking above the maximum bet during playthrough. Keep every stake at or under the cap, since one oversized bet can void the whole bonus.
- Playing games that contribute little or nothing. Pick titles listed as full contributors so each stake moves the requirement forward.
- Assuming the playthrough applies to the bonus alone. Work out the base from the offer wording before you claim, then plan the betting around it.
- Letting the bonus expire mid-playthrough. Diarise the expiry shown on the bonus itself and finish the required play before it passes.
- Withdrawing before the playthrough is complete. A withdrawal attempt at that stage can forfeit the bonus and its winnings, so finish first.
- Claiming a second offer while one is active. Overlapping bonuses can cancel each other, so clear one before starting the next.