When you try to log in, the screen shows „invalid credentials“ or „account locked“ even though you typed the password correctly. This usually happens because of repeated failed attempts or an older browser cache.
Cannot Log In or Account Locked After Failed Attempts
You see a message that your password is wrong or your account is temporarily locked due to many wrong tries.
- Typing the wrong username or password several times.
- Caps Lock or Num Lock accidentally turned on.
- An old browser cache that stores incorrect login data.
- Your account is already logged in on another device.
- Leon casino login may be blocked by a slow or unstable internet connection.
- Check that Caps Lock and Num Lock are off, then retype your password carefully.
- Clear your browser cache and cookies, or use a private browsing window.
- Make sure no other device has an active Leon casino session; log out from all devices by resetting your password.
- Reset your password using the „forgot password“ link on the Leon casino login page.
- After reset, try logging in again with the new password.
- If the account is locked, wait a few minutes before the next attempt, so the lock lifts.
- Check your internet connection; a weak signal can cause timeouts.
- Use a different browser or device to rule out a compatibility issue.
If none of these steps work, contact support and mention the locked account message.
Withdrawal Pending Longer Than Expected
You see a pending withdrawal that never moves to „completed“ after the usual time.
- Your account is still under a review process for documents.
- You placed a Leon casino bet recently, and the bet may be unsettled.
- The withdrawal method you chose has extra checks before release.
- You entered wrong withdrawal details, like an incorrect account number.
- A pending bonus with wagering requirements holds the funds.
- Log in to your Leon casino account and check the withdrawal status in the history tab.
- If you placed a Leon casino bet that has not yet settled, wait until the event is over and the bet is settled.
- Verify your account by uploading any requested documents in the profile section.
- Ensure your withdrawal details (e.g., bank account or e-wallet ID) are correct; correct them if needed.
- Check if you have an active bonus; finish its wagering requirements first.
- Cancel the pending withdrawal and resubmit it to a different method if the same method delays often.
- Use the here support live chat to ask for an update on the review.
- Keep your account verified with all required documents before the next withdrawal.
Contact support if the withdrawal stays pending for a full day after these checks.
Deposit or Withdrawal Declined Because of Limits
You try to add funds or cash out, but the screen says „transaction declined“ or „limit exceeded.“
- You have set a personal deposit or withdrawal limit that is too low.
- The payment method you use has its own daily or weekly cap.
- Your bank or e-wallet flagged the transaction as unusual.
- Your account balance is lower than the minimum withdrawal amount.
- You made too many requests in a short time, triggering a security block.
- Log in to your Leon casino account and go to the limits section; raise your personal deposit or withdrawal limit if it is too low.
- Check with your bank or e-wallet provider if they have a transaction limit; use a different method if they do.
- Try a smaller amount that falls within the usual range for your method.
- Ensure your account balance meets the minimum requirement for a withdrawal.
- Wait 24 hours after a declined transaction before trying again to avoid a security block.
- Remove any saved payment methods and re-add them to refresh the connection.
- If the decline follows a large Leon casino bet, wait for the bet to settle and the funds to clear.
- Use a different payment method, such as a digital wallet instead of a card.
Contact support if the decline persists after changing the amount or method.
Keep your account verified and your browser updated to avoid most login and payment delays.